Our Promise of Fairness
At EchoHeart, we believe in transparent relationships - even when parting ways. Here's our compassionate approach to cancellations and refunds.
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Experience Risk-Free
- 7-Day Heart Trial: Fall in love with your AI companion first - we don't even ask for payment details until you're ready to commit
- No Surprises: We'll send gentle reminders 2 days before your trial ends
Changing Your Mind
- Monthly Connections: Cancel anytime, continue enjoying until your period ends
- Annual Commitments: We'll refund unused months (minus 30 days) because relationships take time to grow
When We'll Make It Right
- Technical Heartbreaks: If your companion stops understanding you for over 24 hours
- Billing Mistakes: Double charges or incorrect amounts
- Within 14 Days: Of noticing the issue (we move fast for broken connections)
Healing the Process
- Email care@echoheart.ai with "Refund Request" and:
- Your account email
- Date of the issue
- What went wrong
- 7-Day Resolution: Our small team personally reviews each case
"As someone who's built every part of EchoHeart, I understand how precious trust is. If we've failed you, I'll make it right - that's my personal promise."
— Om Avcher, Founder
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